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Merchant Protection Guard

Damage Claims & Return Policy

Wholesale stock returns are simplified. No hidden clauses, no confusion. Read how we protect your shop inventory from transport damages and shortages.

1. Core Wholesale Policy Statement

The fundamental trade boundary

Please Note: We do not offer generic “change-of-mind” returns or trial exchanges. Wholesale rates are calculated on thin distributor margins. Once full case stock leaves our shipping docks, it cannot be returned unless verified as damaged or incorrect.

This protection shield ensures our wholesale pricing catalog remains the lowest in India, matching or beating factory rates. We completely guarantee the pristine arrivals of your stocks and fully cover all verified cargo loading errors.

2. Approved Damage & Claim Categories

When are you covered?

You can instantly log a protection claim under three explicit conditions:

📦 Transit DamageBox punctures, wet carton bundles, crushed corner sheets, or leaked gel pen packs sustained during fleet truck movement.
❌ Mismatched ItemsReceiving an incorrect brand SKU or alternative line configuration than what is recorded on your wholesale checkout invoice.
📉 Short ShipmentsMissing carton counts inside your batch logs. For example, your invoice confirms 10 cases of copy paper, but only 9 arrive.

3. Simple 3-Step Damage Claim Process

How to log a secure claim within 7 days

1

Record An Unboxing Proof Video

As you split open your factory strap bundle boxes or heavy cartons, film a quick video on your smartphone camera showing the interior counts and conditions. This acts as immediate proof for our logistics clearing network.

2

Send directly to WhatsApp Support

Share the video, photo close-ups of the labels, and your active 10-digit invoice code directly with our Central Dispatch Desk line at +91 82903 92786.

3

Audit Check & Gate Approval

Our quality control team reviews the materials context within 24 hours. Once verified, a replacement run dispatches immediately or a settlement fires into your ledger account passbook.

4. Store Passbook Ledger & Settle Balances

How financial credit balances operate

To eliminate unexpected banking delays and simplify corporate accounting records, approved claim adjustments are handled via our built-in commercial bookkeeping options:

  • Immediate Product Reshipment: We load up and dispatch a fresh replacement bundle completely free of delivery or freight costs.
  • Direct Credit Note Entry: The cash value of the missing or broken inventory is posted as a credit balance directly into your Aliwala digital store ledger wallet.
  • Future Invoice Clearance: This credit balance never expires and automatically offsets the cash totals of your next inventory restock order during checkout.

Need Urgent Help with a Delivery Batch?

Connect directly with our warehouse managers on phone lines to verify cargo status.

Call Support Desk